About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Job Summary

The Customer Fulfillment Center Manager will help support all facets of online, inside and field based sales requiring customer fulfillment and service outside our normal retail operating model. 

Essential Duties and Responsibilities

Fulfillment Center Operational Duties

• The Customer Fulfillment Center Manager is knowledgeable about and capable of working within existing ARG systems.  Critical to the success of this position, are a clear understanding of product ordering, receiving, special sourcing, inventory management, maintaining minimum presentations, filling and delivering larger volume sales orders.       
• In cooperation with the Business Development Manager and stores, the Customer Fulfillment Center Manager will manage the correct ringing of sales through the website that is being fulfilled through the Fulfillment Center.  
• The Customer Fulfillment Center Manager will be responsible for all Fulfillment Center operations including handling all incoming orders, picking, packing and delivering of product to customer sites along with reordering and restocking product as needed as well as leading a team. 
• The Customer Fulfillment Center Manager will assist in the recruitment, hiring, training and leading the Fulfillment Center team. 

Sales and Account Development

• Sales growth and account development will be a natural by-product of the fulfillment center activities. Commercial Fulfillment Center Managers will coordinate with all store General Managers and their teams along with the Business Development Manager to grow sales based on realization of sales opportunities. 
• Commercial Fulfillment Center Managers will have regular and direct contact with commercial customers via phone, email, online, deliveries etc.  This contact will serve as a conduit to grow sales based on customer needs and the overall demand cycle of these customers.
• Perform other related duties and special projects as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• TEAMWORK – Together we can achieve extraordinary things.
• INTEGRITY – An authentic commitment to moral and ethical behavior.
• RESPECT – The humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
• EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.
• PASSION – Showing our love for the work we do, our customers, and our associates.
• SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent required.
• Understanding of retail operations, inventory management and business fundamentals.
• Refined interpersonal skills to engage with others, solid negotiating and conflict resolutions abilities.
• Able to foster teamwork and collaboration.
• Can motivate others both internal and external to perform enthusiastically.
• Must have excellent communication, written and verbal, and attention to detail and follow up.
• Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
• Ability to work independently with little or no supervision.
• Ability to work flexible hours.
• Must have excellent follow through habits and professionalism.
• Valid driver’s license and good driving history.
• Travel as required.
• Standing, walking, lifting (up to 50lbs.) and climbing.

Compensation Details

$45000-$50000 Annually

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External

Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:

Create Job Alert

Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.